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Frequently Asked Questions

1. How long are shipping times?

We work with international suppliers and warehouses around the world to source high-quality products.  Our suppliers will typically ship your products within 1 -5 days of receiving an order.  

After that, it can take 10 - 20 days for your product to arrive.

As soon as your product ships, you will receive a tracking number that will let you keep tabs of where your order is at all times.

2. What's your return policy?

We truly want all our customers and their fur babies, dogs, hairy kids(still dogs), to receive quality items that they will love and enjoy. All items purchased on our site, unless they are labeled otherwise can be returned up to 30 days after purchase. If you are not satisfied for any reason, or if the items are faulty or flawed, just let us know and we will sort out an exchange or refund straight away. Please see our refund/return policy.

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund per our refund policy.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.